Shipping Policy
Aerea is currently in a pre-launch product phase. Products marked “Coming Soon” are not yet available for purchase.
Shipping details will be clearly provided before checkout is enabled for any product, including shipping rates, estimated delivery windows, carrier information when available, and any product-specific shipping limitations.
Product Availability
Product categories on Aerea are being developed in phases. We are carefully reviewing products for quality, transparency, materials, formulation, and long-term health relevance before making them available for purchase.
If a product is not yet available, no payment will be collected and no shipment will be created.
Future Orders
Once products become available for purchase, shipping information will be provided on the relevant product page and/or during checkout.
This may include:
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Estimated processing time
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Estimated delivery time
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Shipping rates
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Available shipping methods
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Delivery restrictions
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Tracking information when available
Customers should review all shipping details before completing a purchase.
Processing Times
Processing times may vary by product. Any product-specific processing information will be provided before purchase when applicable.
Orders are generally processed only after payment has been successfully completed and the order has been confirmed.
Shipping Rates
Shipping rates will be shown at checkout before an order is placed. Rates may vary based on product type, order size, delivery location, shipping method, and any applicable promotions.
Tracking
When tracking is available, customers will receive tracking information by email after the order has shipped.
Tracking updates may take time to appear after a shipping label has been created.
Delivery Issues
If a future order is delayed, missing, damaged in transit, or marked as delivered but not received, customers should contact Aerea with their order details.
Aerea will review the issue and provide next steps.
Shipping Restrictions
Some products may have shipping restrictions due to size, weight, material, destination, regulatory requirements, or other product-specific limitations.
Any known restrictions will be stated before purchase when applicable.
Contact
For questions about shipping or product availability, please contact: