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Shipping Policy

At Aerea, many products available through our website are fulfilled and shipped directly by third-party vendors. Because of this, shipping times, carriers, packaging, and fulfillment methods may vary by product, brand, and vendor.

Please review this Shipping Policy carefully before placing an order.

1. Marketplace Fulfillment

Aerea operates as a marketplace. In many cases, products purchased through our website are not shipped by Aerea directly, but instead are fulfilled and shipped by the third-party vendor offering the product.

Because items may come from different vendors, your order may:

  • ship in separate packages

  • arrive on different dates

  • use different shipping carriers

  • have separate tracking numbers

2. Order Processing Time

Orders are typically processed after payment is successfully received.

Processing times may vary depending on the product, vendor, order volume, weekends, holidays, and other operational factors. Estimated processing times, where available, may be shown on the product page or at checkout.

Submitting an order does not guarantee same-day or next-day shipment unless expressly stated.

3. Shipping Times

Estimated shipping times may vary based on:

  • vendor location

  • product availability

  • shipping destination

  • carrier delays

  • weather, holidays, or other external disruptions

Any shipping or delivery dates provided on the website are estimates only and are not guaranteed unless expressly stated otherwise.

4. Shipping Rates

Shipping rates, if applicable, are calculated at checkout or otherwise disclosed before purchase.

Shipping charges may vary based on:

  • item size or weight

  • shipping destination

  • vendor-specific shipping methods

  • number of items ordered

  • whether products ship separately

5. Tracking Information

If tracking is available for your order, tracking information will be provided once the item has shipped.

Because orders may be fulfilled by different vendors, you may receive multiple shipment confirmations or multiple tracking numbers for a single order.

6. Incorrect Shipping Information

Customers are responsible for providing accurate shipping and contact information at checkout.

Aerea is not responsible for delays, failed deliveries, or lost shipments resulting from incorrect or incomplete shipping information provided by the customer. If an order is returned due to an address error or failed delivery caused by incorrect customer information, additional shipping charges may apply.

7. Lost, Delayed, or Stolen Packages

Once an order has been shipped, delivery timing and final handling may depend on the carrier.

Aerea is not responsible for carrier-related delays, delivery exceptions, or packages marked as delivered but lost or stolen after delivery. However, if you experience a shipping issue, please contact us at [support email], and we will make reasonable efforts to assist in coordinating with the applicable vendor or carrier.

8. Damaged or Incorrect Deliveries

If your order arrives damaged, defective, or incorrect, please contact us at [support email] within 7 days of delivery.

Please include:

  • your order number

  • a description of the issue

  • clear photos of the item

  • photos of the packaging, if relevant

We will review the issue and work with the applicable vendor to determine the appropriate resolution.

9. International Shipping

[Choose one:]

Option A:
At this time, Aerea only ships within [United States / selected regions].

Option B:
International shipping may be available for certain products, depending on the vendor and destination. Availability, shipping rates, delivery times, customs handling, duties, taxes, and import fees may vary and are the responsibility of the customer unless otherwise stated.

10. Shipping Restrictions

Certain products may have shipping restrictions based on:

  • destination

  • vendor limitations

  • local laws or regulations

  • carrier limitations

We reserve the right to restrict shipment of certain items to certain regions or addresses where necessary.

11. Delivery Issues

If you experience a delivery problem, please contact us at [support email] as soon as possible. We may request additional information in order to investigate the issue with the vendor or shipping carrier.

12. Order Cancellations

Orders may only be canceled before they are processed or shipped. Because orders may be transmitted quickly to third-party vendors for fulfillment, cancellation requests cannot be guaranteed once an order has been placed.

13. Contact Us

If you have any shipping questions, please contact:

Aerea LLC
P.O. Box 1676

Koloa, HI 96756

US
aerealabs@gmail.com

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