Please allow 3–5 business days for Aerea to review your return request.
Submitting this form does not guarantee that a return, refund, replacement, or store credit will be approved. Returns are reviewed according to Aerea’s Refund Policy, the condition of the item, the date of delivery, product-specific terms, and, where applicable, the return requirements of the vendor responsible for fulfillment.
Items must generally be unused or in like-new condition, returned in original packaging, and include all original parts, accessories, inserts, and materials. Opened supplements, ingestible products, personal care items, perishable goods, final sale items, customized items, gift cards, and products marked non-returnable may not be eligible for return unless they arrive damaged, defective, or incorrect.
Please do not ship any item back until your return request has been approved and return instructions have been provided. Unauthorized returns may be refused or may delay processing. Refunds, when approved, are typically issued to the original payment method after the returned item has been received and inspected. Processing times may vary depending on the payment provider and financial institution.