Returns & Refunds Policy
Aerea is currently in a pre-launch product phase. Products marked “Coming Soon” are not yet available for purchase. Return, refund, and fulfillment details will be clearly provided before checkout is enabled for any product.
Product Availability
Product categories on Aerea are currently being developed in phases. We are reviewing products for quality, transparency, materials, formulation, and long-term health relevance before making them available for purchase.
If a product is not yet available, no payment will be collected and no return or refund process will apply.
Future Purchases
Once products become available for purchase, Aerea will provide clear product-specific information before checkout, including:
-
Product details
-
Shipping information
-
Return eligibility
-
Refund terms
-
Any product-specific limitations or exclusions
Customers should review the product page and checkout information before completing a purchase.
Returns
For eligible products, return instructions will be provided after purchase. Return eligibility may vary depending on the product type, condition, hygiene considerations, packaging, and any applicable product-specific terms.
Items may need to be unused, unopened, or returned in their original packaging to qualify for a return.
Refunds
If a return is approved, refunds will generally be issued to the original payment method used at checkout. Refund timing may vary depending on the payment provider and financial institution.
Shipping charges, handling fees, or other costs may not be refundable unless otherwise stated.
Damaged or Incorrect Items
If a customer receives a damaged, defective, or incorrect item once products are available for purchase, they should contact Aerea as soon as possible with the order details and photos of the issue.
Aerea will review the request and provide next steps.
Non-Returnable Items
Some products may not be eligible for return due to hygiene, safety, personalization, final-sale status, or product-specific restrictions. Any non-returnable status will be clearly stated before purchase when applicable.
Contact
For questions about returns, refunds, or product availability, please contact: