AEREA

Effective Date: April 18th, 2026
Last Updated: April 18th, 2026

At Aerea, we want customers to feel confident shopping through our marketplace. Because many products on our website are fulfilled and shipped directly by third-party vendors, returns and refunds may be reviewed and processed in coordination with the vendor responsible for the order.

Please read this policy carefully before making a purchase.

1. General Return Window

Unless otherwise stated on a product page, customers may request a return within 14 days of delivery.

To be eligible for a return, the item must:

• be unused or in like-new condition

• be returned in its original packaging

• include all original parts, accessories, inserts, and materials

• not show signs of misuse, damage, wear, or alteration

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Return requests submitted after the applicable return window may not be accepted.

2. Marketplace Fulfillment

Aerea operates as a marketplace, and many items are shipped directly by third-party vendors. As a result, return requests, return approvals, replacement decisions, and certain refund outcomes may be handled by the applicable vendor in accordance with this policy and any product-specific terms disclosed on the website.

3. Non-Returnable Items

Unless required by law or otherwise stated, the following items are generally not eligible for return:

• opened or used personal care products

• opened supplements or ingestible products

• perishable goods

• customized or made-to-order items

• final sale or clearance items

• gift cards

• items marked non-returnable on the product page

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If a non-returnable item arrives damaged, defective, or incorrect, please contact us promptly.

4. Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or if you receive the wrong item, contact us at [support email] within 7 days of delivery.

Please include:

• your order number

• a description of the issue

• clear photos of the item

• photos of the packaging, if relevant

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We will review the issue with the applicable vendor and, where appropriate, provide a replacement, store credit, or refund. If a seller cannot ship the merchandise as promised and cannot fulfill the order, federal guidance requires a prompt refund.

5. How to Start a Return

To request a return, email [support@aerea.online] with:

• your full name

• order number

• product name

• reason for the return

• photos, if the item is damaged or defective

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If your return is approved, we will provide return instructions. Do not send items back without authorization, as unauthorized returns may be refused or may delay processing.

6. Return Shipping

Unless the return is due to damage, defect, incorrect shipment, or another error attributable to Aerea or the vendor, the customer is responsible for return shipping costs.

Original shipping charges are generally non-refundable unless otherwise required by law or unless the return is due to an error on our side or the vendor’s side.

Any restocking fee, if applicable, will be disclosed on the relevant product page or at the time the return is approved. FTC guidance specifically recommends disclosing who pays return shipping and whether any restocking fee applies.

7. Refunds

Once an approved return is received and inspected, we will notify you whether the refund has been approved.

If approved, refunds are typically issued to the original payment method used at checkout. Refund processing times may vary depending on the payment provider and your financial institution.

If only part of an order is returned, only the approved returned item or items will be refunded.

8. Exchanges

We do not guarantee direct exchanges. If an exchange is available, it may be offered at our discretion or through the applicable vendor. In many cases, the fastest option may be to return the eligible item and place a new order.

9. Order Cancellations

Orders may only be canceled before they are processed or shipped. Because many orders are routed quickly to third-party vendors for fulfillment, we cannot guarantee cancellation after an order is placed.

If an order cannot be fulfilled or shipped, it will be canceled and refunded. Under the FTC’s Mail, Internet, or Telephone Order Merchandise Rule, if a seller learns it cannot ship on time and will be unable to ship, it must promptly cancel and issue a full refund.

10. Product-Specific Policies

Some products, brands, or vendors may have their own return conditions or more limited refund eligibility due to the nature of the item. Where applicable, those product-specific terms will be posted on the relevant product page and will apply to the extent they do not conflict with applicable law.

11. Chargebacks and Payment Disputes

If you experience a problem with your order, we encourage you to contact us first at [support email] so we can attempt to resolve the matter directly and efficiently.

12. Contact Us

For return or refund questions, contact:

Aerea LLC
P.O. Box 1676
Koloa, HI 96756
US
aerealabs@gmail.com